# Setting SMTP up to send support emails from SOAP using GMail
The actual Gmail SMTP settings (universal)
These are the official Gmail SMTP parameters, identical for all users:
- Server: smtp.gmail.com
- Port:
- 587 with TLS/STARTTLS
- 465 with SSL
- Authentication: Required
- Username: Your full Gmail address
- Password: Your Gmail password only if you do not use 2FA (rare today)
- App Password if 2FA is enabled (recommended and required for most accounts)
These settings are the same whether you use Outlook, Thunderbird, a C# app, or a device like a scanner.
🔐 Where to get the credential you need (App Password)
If you have 2‑step verification enabled, Gmail requires an App Password for SMTP.
You generate it here:
Google Account → Security → App passwords or https://myaccount.google.com/apppasswords
Once generated, Google will never show it again, and it is not stored anywhere accessible.
The passcode is a 16-character string (4 words of 4 characters with spaces) that you will need to copy and paste into SOAP's SMTP settings.
SMTP settings are saved in SOAP in: SmtpSettings.csv (Settings subfolder). Please make a copy of the file.
# Setting SMTP up on other mail clients
SMTP settings are generally client dependent. For example, in Outlook, you can find the SMTP server settings by following these steps:
Open Outlook and go to File > Account Settings > Account Settings.
Next, select the email account you want to modify and click Change.
Under the Server Settings tab, you will find the information needed to modify Outlook's SMTP server details.
https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040
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